Evaluation samples can only be supplied against a valid PO number. Evaluation samples are invoiced at the time of shipment on established payment terms. Undamaged, unused evaluation samples may be returned for full credit within 45 days. However, we cannot accept the following for credit or refund:

  1. Samples not in original condition
  2. Samples which have been used in surgery
  3. Samples with an invoice date of more than 45 days
  4. Custom-made, custom-marked, special order, or altered samples

Returned evaluation samples are subject to inspection by our Quality Assurance. A credit memo (CM) will be issued once the returned evaluation samples have passed inspection.