Durrani & Company offers 2 years warranty for their instruments that covers any manufacturing defects with the instruments. Any manufacturing defects or material variations may be claimed under the Durrani & Company 2 year warranty.
At our discretion, a 15% restocking fee of the total value returned may apply, unless return is due to manufacturing error, defective product or if product was received damaged. Should instruments require neutralization for custom etching, a charge of 1 USD per unit will be assessed.
We cannot accept the following for credit or refund:
- Instruments not in their original condition.
- Instruments which have been used in surgery, unless defective. Used instruments must be sterilized prior to return and must be accompanied by a completed Certificate of Sterilization.
- Instruments with an invoice date of more than 45 days.
- Custom-made, custom-marked, special order or altered instruments.